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My MacBook Pro (Retina, 13 inch, Late 2013, OS X 10.11.6, graphic card Intel Iris 1536 MB) has the same symptoms covered by the following Repair Extension Program that addresses video issues. Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center. A technician will run a diagnostic test on your MacBook Pro to verify eligibility. The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
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If you suspect that there's a problem with the logic board on one of your business's MacBooks, use the Apple Hardware Test to run a series of tests to determine the problem. Newer MacBooks include an Apple Hardware Test feature that you access by pressing the 'D' key while restarting, but to test an older MacBook, your computer has to be connected to the Internet. If the Apple Hardware Test generates error codes, get the diagnosis from AppleCare by giving them the codes.
Using the Built-in Apple Hardware Test
1.Unplug all cables except for the power cable and shut down the computer.
2.Restart the MacBook while holding down the 'D' key.
3.Wait for the Apple Hardware Test to load, then click 'Extended Test' in the right side of the Hardware Test window.
4.
Make a note of any error codes that the Apple Hardware Test generates.
5.Call AppleCare at 1-800-692-7753 and give the support person the the error codes, then schedule a repair session, if needed.
Accessing the Apple Hardware Test Online
1.Unplug all cables except for the Ethernet cable and power cable. Your MacBook should still be connected to the network so that it can access the Internet.
2.Restart the MacBook while holding down the 'Option' and 'D' keys at the same time.
3.Wait while the Apple Hardware Test loads, then click 'Extended Test' in the right side of the Hardware Test window.
4.Make a note of any error codes generated by the Apple Hardware Test.
5.Call Apple Support at 1-800-692-7753 and give them the error codes, then schedule a repair session, if necessary.
Tip
- You can also contact a third-party authorized Apple Repair Center to give them the error codes and receive a diagnosis.
Mac Pro 13 Test Run For Video Repair Extension Program For Video Issues
Warning
- If your MacBook is out of warranty, you will have to pay for logic board repair or replacement.
References (2)
About the Author
David Penick is a writer, editor and copy editor with more than 17 years of editorial experience, mainly in New York publishing. Penick began working as a freelance writer in 2004, and is currently based out of Austin, Texas. He is the former deputy copy chief for 'Entertainment Weekly' magazine, and has worked at such publications as 'Rolling Stone,' 'Real Simple' and 'Details.'
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